Refund policy
Thank you for shopping with us! We take pride in the quality of our candles and want you to be completely satisfied with your purchase. Please review our return and refund policy below:
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No Refunds: All sales are final. We do not offer refunds on any purchases.
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Damaged Items: If you receive a candle that is damaged, please contact us within 5 days of receipt. We will require a photo of the damaged product to process your return.
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Return Process: If your item is eligible for return due to damage, we will provide instructions for returning the product. Please ensure that the item is securely packaged to prevent further damage during transit.
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Exchanges: We do not offer exchanges. If you would like a different product, please return the damaged item as outlined above and place a new order.
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Contact Us: For any questions or to initiate a return, please reach out to our customer service team at helenscentsllc@gmail.com.
Thank you for understanding our policy! We appreciate your support and hope you enjoy your candles.